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Delighted
Delighted
Start collecting Net Promoter Scores to enrich your customer profiles with satisfaction data, allowing you to implement smarter customer success strategies. Identify unsatisfied customers and follow up on low NPS scores, gather feedback at the account level, and differentiate your engagement based on your customers' satisfaction.
Delighted is a platform that allows you to collect Net Promoter Scores and use that data to improve your customer success strategies. You can gather feedback from both individual contacts and accounts, segmenting or scoring them based on their satisfaction. The platform also allows you to run campaigns to improve customer satisfaction and prevent churn.
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Get to know the satisfaction of your customers
Gather feedback surveys on both the Contacts and Accounts levels, and segment or score them based on their satisfaction. This will give you a better idea of your customers' overall satisfaction with your product.
Increase your customers loyalty
Run campaigns dedicated to improving your customers' satisfaction by automatically following up on their feedback.
Improve your retention
Identify customers who are at risk of churning due to low satisfaction, and prevent them from doing so by providing pro-active and highly valuable outreach.
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