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Zendesk
Zendesk
Import your tickets into your customers profiles to keep track of every touchpoint your customers had with your across your different communication channel. Be notified of new tickets and updates from your teams and customers. Identify patterns making your customers turning at risk due to high volume of tickets, or long delay of resolution.
Zendesk is a customer service software company that provides a cloud-based customer support platform which includes ticketing, self-service options, and customer support features. It is designed to help businesses improve their customer support and engagement.
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Centralize your tickets under your customers activities
Get an exhaustive and up to date view of your customers regarding all their communications with your teams.
Be notified of support updates
Keep track of customers updates regarding the technical issues they are facing or educational questions they are raising.
Increase your retention
Prevent your customers to churn to due repetitive tickets raised or issues too long to be fixed.
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#1 Customer Intelligence Platform
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