Turn your Customer Success into Revenues

Customer Success Platform for SaaS Companies.
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Ensure the success of your customers while driving your growth by preventing your churn and increasing your customer retention and expansion.

Health score

Lifecycle

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Over 200+ teams worldwide rely on us.

Finally a Customer Success Platform
that provides instant results

Dashboards

Customize widgets to keep track of the most important KPIs

Get instant view of your teams performance

Share real-time insights with your teams

Inbox

Know and roll out what you should do next

Stay aware of all customer communications

Be alerted when something important happens

SEGMENTS

Identify usage patterns, combining satisfaction, product usage and much more

Build behavior & milestone-based automations

Analyze usage patterns on specific lists of contacts and accounts

Lifecycle

Build powerful health scores and stages

Get a real-time view of your customers health

Trigger appropriate actions to your onboarding, expansion opportunities and renewals

RENEWAL

Combine your customers scores to your process

Improve your revenue forecasting

Stay up to date, at any time

REPORTS

Easily keep track of your customers health

Identify steps to be improved in your lifecycle

Compare your teams performance

Playbooks

Build powerful processes for high retention

Help your team follow-up properly with your qualified leads

Facilitate teams handovers

Workflows

Ensure retention with impactful engagement

Scale your outreach with powerful email drip campaigns

Automate your dunning process

Build custom dashboards to track and optimize your customer journey and satisfaction

Centralize customers notifications, updates and actions including tasks and playbooks

Sort out your customers according to the most complex conditions

Score the health your customer all along their journey

Implement powerful processes to make sure your customers renew

Leverage pre-built reports to help you achieve your goals

Create your own Playbooks and adapt them to your needs and those of your collaborators

Create Workflows to suit your needs, so that you can keep track of each and every one of your customers

Get a full picture of your customers with 360 customer profiles

Feed your team with the mandatory customer-related data to properly engage with your customers when they need it the most.

Build better customer management strategies

Adapt your engagement to your customers satisfaction, health score, and lifecycle stage.

Build up your retention

Properly educated signups who already experienced your value will be more likely to stay longer alongside your teams because they have not purchased “just to see”, but to “keep going”.

A unique pricing. Fastest ROI.

Usage based. Flexible. No hidden costs.

-20%

YEARLY

MONTHLY

Expert

$90for 1 user/month

$75for 1 user/month

Unlimited free observers

Start free now

REAL-TIME triggers

Monthly Tracked Users required

No set-up fee

Unlimited contacts

CALCULATE PRICE OF REAL-TIME USER TRACKING

Push all your contacts to Successeve. Pay only for the active ones.

MTU - Monthly Tracked Users

Price:

$500

RETAIN TOP FEATURES

Health Score

Lifecycle Dashboards

Playbooks

Add-on “Churn” included

Customer 360° Profiles

Upsell scores

Automated email campaign

Advanced Segmentation

Expansion pipeline

Unified Inbox

Try free now!

Inbox tool with emails notifications pulse tickets and more

High-touch

You shouldn’t compromise on your way of doing business - adapt Successeve flexible customer platform after the specific processes of your business and customers.
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High-touch customer success is complicated. Data in different systems, multiple internal and external stakeholders, complex processes, bespoke approaches for large clients, and aligning everyone around goals are just examples, and it takes time! Successeve solves these problems and more, enabling you to manage data, tasks and projects in a personalized manner.

Playbooks: Create clear, aligned processes to move your customer’s efficiently through the customer lifecycle. Prevent new team members from reinventing the wheel and have Successeve automatically manage what needs to happen, who needs to do it, and when it needs to be done.

Collaborative Inbox: Use Successeve Collaborative Inbox to collaborate cross-functionally across pre and post-sale teams to streamline processes and ensure customers reach their desired outcomes.

Tech-touch

Self-serve customers are great - and supposedly requires less man-power. The reality of managing this process is a bit more arduous.

In order to ensure retention and maximize revenue, it is paramount to work with clean data, defined processes and the right amount of personalized interactions with the customers.

Custom scores: Use Successeve Custom Score Builder to analyze customer segments evolution overtime. Scope product adoption based on account and user behavior, usage frequency, feature activation, NPS and more signals.

Workflows: Engage with your customers with automated e-mail campaigns based on customer behavior. Target specific segments of accounts and maximise your impact according to your customers' profiles and lifecycle stage.